Guests frequently report a lack of fans or cooling solutions during heatwaves.

• 41589 · Hayho

  Sewage odour at property / Limited support after flooding / Fans unavailable during heatwave / Pool inaccessible for elderly guest

• 41581 · TCC

  Insufficient fans during heatwave

• 41714 · LAT

  Beetle infestation / Hairs in bedding / Dust and cobwebs / Insufficient fans during heatwave / Nearby construction disruption / Unsafe hot tub access / Faulty bathroom door locks

• 41470 · Hayho

  Bedroom 1 excessively hot / Broken glass in bedroom / Broken travel cot / Sewer odour outside / Incorrect check-in door code / Insufficient fridge space / Table tennis trip hazard / Hob difficult to operate / Incorrect BBQ information

• 41189 · Hayho

  Rat spotted in property / Foul drain odour / Insufficient fridge space / No parasols provided / Missing BBQ utensils / Insufficient fans / No kitchen recycling bin

Guests report issues with cleanliness and maintenance, including dirty windows and broken appliances.

• 41410 · Hayho

  Fridge/freezer not cooling properly / Damaged freezer drawer

• 40916 · Pigertons

  Dirty kitchen windows / Property requires refurbishment

• 41394 · Pigertons

  Received an email from Sleeps12 with the Guest Feedback: "Property was lovely. One thing I would mention is it needs a deep clean. Surface areas are clean but under beds around lights etc there was dust etc and the pop up extractor needs the filter cleaning. Some kitchen doors and panels need the touch up paint pen that should come from Howden’s to touch up and a few bedroom door handles were a little loose. Other than theses small issues we were really happy with the property."

• 41714 · LAT

  Beetle infestation / Hairs in bedding / Dust and cobwebs / Insufficient fans during heatwave / Nearby construction disruption / Unsafe hot tub access / Faulty bathroom door locks

Recurring complaints about unpleasant smells, including sewage and foul drains.

• 41589 · Hayho

  Sewage odour at property / Limited support after flooding / Fans unavailable during heatwave / Pool inaccessible for elderly guest

• 41189 · Hayho

  Rat spotted in property / Foul drain odour / Insufficient fridge space / No parasols provided / Missing BBQ utensils / Insufficient fans / No kitchen recycling bin

• 41470 · Hayho

  Bedroom 1 excessively hot / Broken glass in bedroom / Broken travel cot / Sewer odour outside / Incorrect check-in door code / Insufficient fridge space / Table tennis trip hazard / Hob difficult to operate / Incorrect BBQ information

• 41501 · Hayho

  Smelly showers in Rooms 4 & 6 / Dust buildup in property

Concerns about property access and security, including faulty locks and incorrect access codes.

• 41644 · Hayho

  Unsecured access gates / Minor cleaning oversights

• 41622 · HH

  Received a messaged from the guest following their stay at Hesdin Hall on 07 Sep 2026. Guest reported conflicting information regarding the cost of pets, and incorrect hot tub instructions. Then raised concerns about wasps/hornets in a bush next to the hot tub, and an Xbox that would not load games despite a member of the team updating the operating system. Guest advised the front door code emailed to them did not work and access was gained via the garden/conservatory. Guest also raised concerns about the security of the front door, reporting that the lock/handle did not feel properly secure and that there is a large crack through the middle of the wood. Guest noted that communication and response times were very quick and that the team offered advice and attempted to resolve each issue during the stay, and confirmed they enjoyed the stay and intend to book a third time. Acknowledged the feedback and told her this would be passed on the team for review.

• 41775 · TWM

  Guest Message: I appreciate that the power cut may be a wider issue and outside of Hesdin Estate's direct control, but I do want to raise our concerns about the impact it is having on our stay. We are here for a two-night stay, so today is effectively our only full day here. We were woken at around 5am by the alarms and the emergency lighting, and couldn't figure out out to turn them off so went out to the neighbours we have now been without power for several hours. We're also unable to properly use the accommodation or the indoor facilities that formed part of the reason we booked the estate. We had planned to cook breakfast this morning and were unable to do so and we were unable to shower as there was no hot water. I have waited a long time to come here and it's not the experience we wanted. I understand that you may not be able to give an exact time for the power to return, but being advised to go for a walk doesn't really address the fact that we are losing a significant part of what is a relatively expensive and very short stay. Could you please let us know what arrangements are being made while the power remains off, and whether you will be offering a partial refund or other compensation to reflect the disruption and loss of use of the facilities? We completely understand that the initial power cut may be beyond your control, but we would appreciate Hesdin acknowledging the considerable impact it is having on our stay and letting us know how you intend to resolve this for guests.

Guests frequently experience problems with hot tub functionality during their stay.

• 41714 · LAT

  Beetle infestation / Hairs in bedding / Dust and cobwebs / Insufficient fans during heatwave / Nearby construction disruption / Unsafe hot tub access / Faulty bathroom door locks

• 41622 · HH

  Received a messaged from the guest following their stay at Hesdin Hall on 07 Sep 2026. Guest reported conflicting information regarding the cost of pets, and incorrect hot tub instructions. Then raised concerns about wasps/hornets in a bush next to the hot tub, and an Xbox that would not load games despite a member of the team updating the operating system. Guest advised the front door code emailed to them did not work and access was gained via the garden/conservatory. Guest also raised concerns about the security of the front door, reporting that the lock/handle did not feel properly secure and that there is a large crack through the middle of the wood. Guest noted that communication and response times were very quick and that the team offered advice and attempted to resolve each issue during the stay, and confirmed they enjoyed the stay and intend to book a third time. Acknowledged the feedback and told her this would be passed on the team for review.