The Hesdin Estate

Performance Hub

CommercialGuest ServicesGuest ExperienceHousekeepingSoon

Guest Services / Sales

Upsells and response

Today17 Sept 2026

Upsell revenue

This week

£36,890

14 Sept 2026 – 17 Sept 2026

Month to date

£96,036

1 Sept 2026 – 17 Sept 2026

Upsell Revenue by Team Member

This week / WTD

From staff upsell sales

No priced upsells this week.

Yesterday

16 Sept 2026 · 08:00–08:00 London

Median first response

10m

Answered first replies

25s slower vs previous day

Responded within SLA

78%

All answered waits

+4 pts vs previous day

Still open: 41. These are not included in SLA %.

This week

14 Sept 2026 – 16 Sept 2026

Median first response

9m

Answered first replies

5m faster vs same days last week

Responded within SLA

75%

All answered waits

+6 pts vs same days last week

Top-selling extras

Last 4 weeks, grouped by extra name. Revenue is price × quantity.

  1. 1.Extra Bed (2-4 nights)56 sold£46,045
  2. 2.Extra bed (booking 40931)10 sold£15,200
  3. 3.Private Chef (booking 41516)13 sold£10,140
  4. 4.Pop@Pamper (booking 41339)8 sold£9,600
  5. 5.Private Chef (booking 41277)11 sold£7,260
  6. 6.Dog Fee (2-4 nights)23 sold£5,955
  7. 7.Pool Towels49 sold£2,465
  8. 8.Pamper@Hesdin (booking 41807)4 sold£2,400